My appleII Notes-8
My appleII Notes-8
99/9/26 Apple Service Technical Procedures
Apple’s hardware
maintenance manual. It seems to be aimed at dealer service engineers with its
large volume hard cover manual consisting of a US letter size 3 ring binder.
According to the revised history, ever since the documents had been created,
with circa 1982 being the oldest, maintenance manual guidelines were created for
use within the company and it seems that this is when the style of the manual
was also established.
What I have is a total of 18 manuals,
according to the revised history of each manual, October 1990 - January 1992 was
the last to be updated. These manuals are extensive service manuals that cover a
range of machines from the Apple II (released in 1976), Apple III, Lisa
(released in the fall of 1991),to the Macintosh Classic II, PowerBook 100, 140,
170, Quadra 700, 900 including a wide range of peripheral devices.
Although
the overall style and composition of the manuals differ somewhat depending on
the time they were published and the type of equipment they host, they are
almost all standardized, and constitute the following characteristics:
(1) US letter-sized 3 ring
binder devised to make it easy to revise and manage.
(2) Document title, latest
revision date, page description.
(3) In addition to a table of contents for the whole
binder unit, a table of contents is provided for each chapter.
(4) The formation of each
device in each chapter consists of a disassembly method, diagnosis,
troubleshooting, parts list by illustration, and other references, etc.
Apple sent regular maintenance
information to dealers who purchased (or distributed) this manual, so that
dealer technicians could always maintain and share information with Apple's
service department. For this reason, disassembly procedures and parts list etc.
are carefully shown with an abundance of figures, and the dealer technician who
would bring in the equipment that needed repair from the user performs diagnosis
in pursuit of the cause according to this manual. It is devised in order to
enable the dealer technician to repair the equipment. The necessary parts may be
procured from Apple.
Although it seems that the format of
the manual is based on US corporate culture where a great deal of importance is
attached to manuals, and a document control method that was adopted and revered
by the military for revision management, it is easy to imagine the amount of
effort that went into these service manuals. Nearly all products, including
peripherals had been managed in this way for more than 15 years since the
company was founded.
For this reason Apple Inc. has rather
neat guidelines for its manuals, and it seems that there was also a solid
management department with good systematic administration.
In the 1980 's, good quality service
was indispensable from both a hardware and software point of view, and Apple was
no exception. It sought to develop the service technician training and the
dealer network from a very early stage. It may be that such a style of manuals
was indispensable when it came to promoting their products.
Apple seems to be using this manual
up until around 1993, and there seems to be several manuals for this series of
manuals for subsequent machines. Since around 1993, it seems that these manuals
have been abolished following the spread of CD-ROMs, and the progress of
networks. The manual became a much slimmer book-bound type, then mostly
electronic (on a database), followed by CD-ROM known as Service Source CD, and
then AppleLink followed by an Internet website. The manual seems to have become
obsolete.
The contents of the 17 manuals are
outlined below:
| APPLE SERVICE TECHNICAL PROCEDURES APPLE ll/APPLE lll VOLUME ONE | Apple ll; Apple lll; Disk ll; Disk lll; Profile; DuoDisk; Apple lll Monitor; AppleColor Monitor 100; Flat Panel Display; Monitor llc |
| APPLE SERVICE TECHNICAL PROCEDURES APPLE ll/APPLE lll VOLUME TWO | Silentype; Dot Matrix Printer; Daisy Wheel Printer; Scribe; Apple Color Plotter; Graphics Tablet; Numeric Keypad |
| APPLE SERVICE TECHNICAL PROCEDURES APPLE ll FAMILY VOLUME ONE | Apple lle; Apple llc; Apple llGS; Apple llc Plus |
| APPLE SERVICE TECHNICAL PROCEDURES APPLE ll FAMILY VOLUME TWO | Disk llc; UniDisk 3.5; Apple 5.25 Drive/UniDisk; Monitor ll; ColorMonitor lle and llc; AppleColor RGB Monitor; Apple Monochrome Monitor |
| APPLE SERVICE TECHNICAL PROCEDURES CROSS FAMILY PERIPHERALS VOLUME ONE | Modems; Disk Drives; Apple 3.5 Floppy Drive; SCSI Hard Disk Drives |
| APPLE SERVICE TECHNICAL PROCEDURES CROSS FAMILY PERIPHERALS VOLUME TWO | ImageWriter; ImageWriter ll; ImageWriter ll/L |
| APPLE SERVICE TECHNICAL PROCEDURES CROSS FAMILY PERIPHERALS VOLUME THREE | ImageWriter LQ |
| APPLE SERVICE TECHNICAL PROCEDURES CROSS FAMILY PERIPHERALS VOLUME FOUR | Apple Talk; Local Talk Cabling System; Local Talk PC Card; AppleShare; Apple Line; Ether Talk Cards; Ethernet Networks; Apple ll Workstation Card; Mac Family Intelligent Communication Cards; Apple Talk Cables & Connections |
| LISA SERVICE TECHNICAL PROCEDURES | Lisa1; Lisa2/Macintosh XL; Upgrade and Retrofit |
| APPLE SERVICE TECHNICAL PROCEDURES MACINTOSH FAMILY VOLUME ONE | Mac 128/Mac Plus; Mac SE/ Mac SE30; Mac Classic/ Classic ll |
| APPLE SERVICE TECHNICAL PROCEDURES MACINTOSH FAMILY VOLUME TWO | Mac LC; Mac llsi; Mac ll/llx/llfx; Mac llcx/llci/ Quadra 700; Mac Quadra 900 |
| APPLE SERVICE TECHNICAL PROCEDURES MACINTOSH FAMILY VOLUME THREE | Apple High-Res Monochrome Monitor; AppleColor High-Res RGB Monitor; Apple Two-Page Monochrom |
| APPLE SERVICE TECHNICAL PROCEDURES MACINTOSH FAMILY VOLUME FOUR | Macintosh ADBInput Devices; Mac 400/800K External Floppy Drives; Hard Disk 20SC; Hard Disk 20; AppleCD SC; Apple PC 5.25 Drive; Apple FDHD Drive; FDHD/Super Drive; AppleFax Modem; Mac HDI-20 External Floppy Disk Drives; Apple Scanner and Apple OneScanner; StyleWriter; Mac Video Cards |
| APPLE SERVICE TECHNICAL PROCEDURES MACINTOSH FAMILY VOLUME FIVE | PowerBook 100; PowerBook 140/170; Macintosh Portables |
| APPLE SERVICE TECHNICAL PROCEDURES LASER PRINTERS VOLUME ONE | LaserWriter; Take-Apart; Adjustments; Trouble shooting; Preventive maintenance; Illustrated Partslist; Diagnostics; LaserWriter Plus |
| APPLE SERVICE TECHNICAL PROCEDURES LASER PRINTERS VOLUME TWO: | LaserWriter ll; Take-Apart; Adjustments; Trouble shooting; Preventive maintenance; Illustrated Parts list; Diagnostics; |
| APPLE SERVICE TECHNICAL PROCEDURES LASER PRINTERS VOLUME THREE | Basics; Take-Apart; Adjustments; Trouble shooting; Preventive Maintenance; Additional Procedures |
The above
picture is a binder for the initial service manual.
It
appears to be for an Apple II service manual. On the cover page it says "Level 1
Technical Procedures". This particular one was for company and dealer service
engineers. It attributes ability grades to service engineers that have surpassed
a certain level.
99/9/26 Apple Service Module Identification
 |
A separate volume to the above
service manual series. This manual is for replacement parts and they are
divided into 10 categories such as: CPU, keyboard, power supply, cards,
etc. in a page by page format, in around 450 parts, with photographs, part
numbers, compatible part numbers, distinction method, and features etc.
In the chapter on the motherboard,
the Original Apple II through to the Quadra 900 have been featured. (Final
update April 1992).
In the Apple II series, 10 types of
platforms, including Apple II, Plus, and IIe, and six types of power
supplies etc. are introduced using photographs which is very helpful for
distinguishing models.
In the peripheral card chapter,
almost all of the cards released by Apple as of 1992 have been included,
even with regards to the Apple II, there are items such as old
communication cards, SchoolBus Interface Cards and memory cards that were
released only in Australia, etc. It has some unusual cards, too, which
makes for interesting browsing. |
(Apple Service Module Identification, quoted from CPU PCBs)
